Terms and conditions

From hereinafter Eclipse Entertainments shall be known as 'We'.
1. General
• Goods are not supplied on a trial basis.
• Unless we are specifically asked about requirements or compatibility, we shall assume the customer is aware of what these are.
• All illustrations and product descriptions featured in our advertisements, web site or brochures are correct at the time of going to press or web pages going ‘live'. Any changes to the products will be mentioned on the website or at the time of ordering by mail order.

2. Pricing
• Prices and promotional offers are subject to change without notice. All are subject to availability.
• All products (inc. special offers, upgrades, promotions and free gifts) are subject to availability.
* Eclipse Entertainments reserve the right to cancel any order for any reason at any time.

3. Payment
• Pay Pal , however we reserve the right to delivery only to the Pay Pal holders billing address or any other address acceptable to the card issuer.
• Your Pay Pal will be charged at the time of order in order to secure the goods.
• Personal or business cheques are welcome but will need to be cleared before the goods are shipped. This takes up to 7 working days from when we receive the cheque. Bankers drafts and building society drafts are acceptable as well as postal orders. These will be cleared immediately. You may also transfer funds (or pay by cash) directly into our bank account, in which case goods will be shipped as soon as funds have cleared. Please speak to a sales representative to obtain details and procedures.
• No property or title of the goods shall pass from Eclipse Entertainments to the customer until payment has been received in full. The customer is responsible for the goods from the time of delivery and liability to insure the goods then rests with the customer.

4. Shipping
• If we have to part ship an order, due to temporary stock shortage, subsequent part shipments will not carry a delivery charge. We will always try to let you know if an item is out of stock at the time when you place your order. If, however, you order new release items, we shall hold the order until all items are in stock unless you agree to pay an additional shipping charge.
• All shipments in transit from the Eclipse Entertainments are covered by carrier's insurance.
• The Customer's signature will be required at the time of receipt and goods cannot be left without such a signature.
• Claims for non-delivery, missing items or damage to good in transit must be made as soon as possible.
• ‘Dead on arrival': Goods found to be faulty from new can be returned for replacement or refund. The customer must notify the Eclipse Entertainments as soon as possible.
• Failed delivery due to customer (i.e. customer not present or refused goods) which are returned to the Eclipse Entertainments are subject to a £15 charge for return. If the same goods are requested to be re-delivered, a minimum of £5 re-delivery charge will apply. • Acceptable orders which have been placed and cleared by 3pm weekdays will be shipped the following working day for expected delivery in Mainland UK using chosen delivery method, (barring systems failure etc.). If an order has not cleared in time, the Eclipse Entertainments will contact the customer to inform them of any delay.
• Delivery charges are for Mainland UK only, extra carriage will be charged for deliveries to Northern Ireland, Isle of Wight, Channel Islands, Isle of Man, Highlands of Scotland.
* The Eclipse Entertainments defines ‘cleared orders' as orders that have cleared funds and security checks. * PayPal orders can only go to the registered address not third party addresses.
* Items that are flat packed cannot be returned after they have been assembled
* Refused deliveries will incur a £35.00 per parcel refused delivery charge.

5. Warranty
• All products are covered by the manufacturer's warranty.
• ‘Dead on arrival': Goods found to be faulty OR damaged from new can be returned for replacement or refund.
The customer must notify the Eclipse Entertainments as soon as possible.
* Faulty or damaged out the box can be collected but must be in the original manufacturers packaging if being returned for exchange or refund. If the customer decides to return a faulty product inside the first 30 days we will reimburse the cheapest delivery option with is normally Yodel or Hermes standard delivery up to a maximum of £10.00 if its over this we will have to arrange collection via our couriers, (if the product proves not to be faulty then the customer is responsible for carriage costs). You have to notify us via email that your product has gone faulty inside 30 days and then return the item as soon as possible.
* Faulty goods being returned under warranty must be suitably packaged with suitable boxes and or bubble wrap to protect in transit.

6. Distance Selling The following terms apply to mail order consumers as defined in the consumer rights act 2015
• The consumer shall, subject to the terms set out in this Clause, have the right to cancel a Contract within 14 days the date of delivery of the Goods by the Company to the consumer provided that he/she gives written notice of such cancellation and the goods returned to us within 14 days still sealed and un used. a/ If a consumer exercises his/her right to cancel a Contract, the Eclipse Entertainments shall, in accordance with the Regulations, reimburse any payment made by the consumer within 30 days from the day on which he/she gave such notice of cancellations, provided that the consumer shall not be entitled to a prepayment in the event that:
a1/ He/she does not take reasonable care of the Goods either prior to cancellation of the Contract or, following cancellation, while the Goods remain in the possession of the consumer. For the purposes of this sub-clause A1, a consumer shall be deemed not to have taken reasonable care of the Goods if such Goods are not kept packed in their original box, with all accessories, manuals and cables and the internal or external packaging is defaced or damaged in any way; or has been used
a2/ The Goods are marked, damaged or not in the same condition in which they are sold.
• The consumer is responsible for the cost of returning any unwanted items.

Goods that can’t be returned under distance selling regulations are There are some goods you can’t return if you simply change your mind, including CDs, DVDs, Styli, Lamps, Triacs, Gift Vouchers, or goods with software if you have either broken the seal if it has one or used the software, eg controllers , Production software or DAW Perishable and other items that deteriorate rapidly such as flowers or personalised goods Tickets for concerts, plays etc Underwear and earrings

Equipment purchased by a business or for business use, eg Sole trader, Limited Company, Church, Schools, Colleges, mobile DJs etc or is used for a business. This is a business to business transaction and is therefore excluded from the consumer rights act regulations, eg Nightclubs, bars, mobile DJs, for use in bars, pubs, restaurants and private parties, businesses, and therefore cant be returned under the 14 day cooling off period. All business to business sales are a back to base return policy, we will not arrange collection. The customer is responsible for the return to us.

The following terms apply to mail order customers as defined in the Consumer Protection (Distance Selling) Regulations 2000 ("Regulations"). Your Right Of Cancellation. 1. You have the right to cancel any contract with us from the date the order is placed and up to 14 days from the day delivery has been made. Goods that have been made to order or to a chosen specification or cd's, dvd's, software, controllers etc that have been opened/unsealed cannot be returned under the 14 day "Cooling Off Period".

2. To exercise your right to cancel a contract you must return the goods to us within 14 days unused and in the same condition as sent.

3. Once you have notified us that you wish to cancel the contract you must return the goods to us at Eclipse Entertainments

4 Carriage will not be refunded and if free delivery was chosen £9.95 will be charged for the original delivery.

5 You must either return the goods at your own expense. Please see our Returns T&C's for details.

6. Once you have notified us that you are cancelling the contract we will refund or re-credit you within 30 days, for any sum that has been paid by you for the goods excluding any extra charges incurred by us at your request, such as Express Delivery Etc.

7. You have a duty of care under these terms to take good care of the goods so that they may be sold again as new. We will claim from you for any resulting loss in value for goods not kept in such a condition that they may be sold again as new.

8. The consumer is responsible for the cost of returning any unwanted items. Equipment purchased by a business eg Sole trader, Limited Company or used for a business. Is a business to business and is excluded from distance selling regulations, eg Nightclubs, bars, mobile DJs, in bars, pubs, restauraunts and private parties, businesses etc 
Refunds will be done within 30 days from cancelation for goods not yet delivered or 30 days from date goods have been returned and section a1 and a2 has been followed. If the goods have not been returned refund will not be processed until after the goods have been returned in accordance with clause a1 and a2

9. Damaged or faulty goods can be returned up to 30 Days from point of sale for a full cash refund, replacement or repair. Whichever is the best solution for you. By placing your order you are agreeing to our terms, conditions and refunds policy